FAQS

General

Yes, MacTop Cleaning carries comprehensive liability and bonding insurance for your peace of mind.

We have promotional emails for discounts on bi-weekly, weekly, and monthly timeframes.
Always check your emails for the most up to date news!

Our standard cleaning service is designed to provide a thorough cleaning of your home, covering all essential areas to maintain cleanliness and hygiene. It includes dusting and wiping down of surfaces, vacuuming or mopping of floors, cleaning of bathrooms and kitchens, and removal of trash. Additionally, we will tidy up common areas and straighten any clutter to ensure your space is left neat and inviting. Our team follows a comprehensive checklist to ensure that no detail is overlooked, leaving your home fresh and clean after each service appointment.

Our standard cleaning service is a routine maintenance clean that focuses on maintaining the cleanliness of your home on a regular basis. It includes essential tasks such as dusting, wiping down surfaces, vacuuming or mopping floors, cleaning bathrooms and kitchens, and tidying up common areas.
On the other hand, deep cleaning is a more intensive and thorough cleaning service that goes beyond the surface level. It involves a detailed and comprehensive cleaning of hard-to-reach areas, such as behind furniture, inside cabinets and appliances, and high-touch surfaces. Deep cleaning also typically includes tasks such as scrubbing grout, removing built-up grime and stains, and disinfecting surfaces to eliminate bacteria and germs.
While standard cleaning is suitable for regular upkeep and maintenance, deep cleaning is recommended for periodic or seasonal cleaning to tackle areas that may have been neglected or require extra attention. It is ideal for refreshing your home and restoring it to a pristine condition.

When it comes to cleaning your home, there is no set time limit. We take much pride and the quality of work we put into cleaning your home.
Depending on the size of your home, and the amount of work required to clean, it varies. On average a 2 bedroom and 2 baths may take about 2-3 hours for 2 people and more hours if just one person.

All of our products are natural products.
If you have a particular product that you would prefer, you can leave them in the comments section and we will be happy to accommodate all your needs.

As of now, we only provide standard cleaning and residential cleaning. We do not offer any other services such as carpet cleaning.
In the near future we will offers more services.

Yes, in addition to our standard cleaning packages, we offer a range of special services to meet specific cleaning needs. These may include deep cleaning for move-in or move-out situations, post-construction cleaning, special event preparation, and more. We understand that every home is unique, and we are committed to providing tailored cleaning solutions to accommodate your individual requirements. If you have a special cleaning request or need assistance with a specific cleaning task, please don’t hesitate to contact us, and we’ll be happy to discuss how we can assist you.

We employ a team of experienced and reliable cleaners. While experience levels may vary, all our cleaners undergo thorough training to ensure high-quality service.

Yes, full background checks are perform on ALL of our cleaners. The background check consists of both national & statewide driver license and criminal background checks for you peace of mind.

How do I make payments for cleaning services? We accept various payment methods for your convenience, including [list accepted payment methods: credit card, debit card, cash].

How much do your cleaning services cost? Our cleaning services are priced based on [choose your pricing method: hourly rate, square footage, flat rate]. We offer free quotes!

Payment is due at the time of service unless prior arrangements are made. For recurring cleaning plans, we offer convenient online payment options.

We understand that unforeseen circumstances may arise that require changes to your scheduled cleaning appointment. However, to accommodate the schedules of both our clients and our cleaning team, we have a policy in place regarding cancellations or rescheduling within 24 hours of the appointment.
If you need to cancel or reschedule your appointment within 24 hours of the scheduled service, we kindly ask that you contact us as soon as possible. While we will do our best to accommodate your request, please note that a cancellation fee will apply.
1. Cancellations made within 24 hours of the scheduled service appointment will incur an automatic cancellation fee of $75.
2. Rescheduling appointments within 24 hours of the scheduled service appointment will incur an automatic cancellation fee of $50.
We appreciate your understanding and cooperation in adhering to our cancellation and rescheduling policy, as it helps us maintain the efficiency and reliability of our cleaning services for all our clients. If you have any questions or concerns about this policy, please don’t hesitate to reach out to our customer service team for assistance.

At Mactop Cleaning Solutions, we are committed to providing exceptional cleaning services and ensuring your complete satisfaction with every visit. If for any reason you are not fully satisfied with the cleaning service provided, please let us know within a day of your appointment, and we will make it right at no additional cost to you. Your satisfaction is our top priority, and we will work tirelessly to address any concerns and ensure that you are delighted with the results. We stand behind the quality of our work, and we are confident that you will be pleased with the cleanliness and freshness of your home after each cleaning session.